We have enjoyed a trusting partnership with Enterprise Knowledge for many years. Even more, Zach Wahl and Joe Hilger are valuable dialog partners when it comes to thinking knowledge management on the cutting edge. So it is all the better that the two have now published a reference book on the subject.
Making Knowledge Management Clickable is a comprehensive manual for knowledge management transformations. Divided into three sections, the book first details how to analyze your organization’s KM needs, develop a business plan, establish a target state vision, and construct an actionable transformation plan. The second section of the book details the full slate of KM technologies that often comprise key elements of the KM transformation, including content and document management, enterprise search, graph databases, and taxonomy/ontology management tools. The last third of the book covers best practices for running the KM transformations, approaches for effective design and implementation, and key business outcomes and solutions that such a KM transformation may yield.
Margot Brown
Director of Knowledge Management, World Bank Group
Compelling reading for KM practitioners looking to ensure their technology decisions support their business and organizational objectives.
Stephanie Hill
Senior Director, Global Customer Services, PayPal
We are two years into our KM Transformation and if I’d had this book beforehand, it would have made the journey smoother and faster!
Kyle Hopson
This is the survival handbook for any Knowledge practitioner. It gives you every tool you need to drive a Knowledge transformation in your organization.
In its entirety, the book is the culmination of author’s careers, all the knowledge they’ve gained, and all that they’ve leveraged in order to make EK the largest dedicated knowledge management consultancy in the world. The book includes EK’s complete KM Proprietary Benchmark, released for the first time in this form.
Another must-read: The Knowledge Graph Cookbook
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