Auto-Tagging as the Key to a Consulting Firm’s Knowledge Management System

Customer Success Story

How does a company with hundreds of client engagements maintain data in a spreadsheet? Our customer’s answer: “Rather painfully.”

A peek into our customer.

As a global leader in consultancy, our customer’s success with their clients goes hand-in-hand with strong knowledge management for consulting staff internally. With offices in countries worldwide, our customer has worked with more than half of the Global 500 companies, offering services in innovation, strategy, digital transformation, acquisition, etc.

A peek into their challenge.

While their reach is certainly something to celebrate, the scale can pose problems with effectively sharing knowledge across the company, and in knowing who has expertise across various topics in different locations.

The Product Owner of Knowledge Management Systems at our customer’s company was experiencing these hardships firsthand, where she kept an Excel file to track the industries, topics, and locations where our customer had experience. The difficulty of manually managing this information led her company to find a software that could automate their work and ultimately improve its quality.