Reducing Support Costs Through Semantic Search in Technical Documentation

Too often, Help Documentation Portals are built on simple search engines, lacking the ability to retrieve accurate results or recommend relevant Help articles. These search engines require that additional money and personnel resources be spent to solve customer issues via support and ticketing systems.

Our solution, powered by semantic search and recommender systems, helps save money and reduce the great strain brought on by unnecessary support tickets.

If Semantic Search for Technical Documentation is an interesting topic for you, don’t wait any longer. Take your mouse and scroll to the form to download this infosheet that explains the steps required to implement the semantic search and recommendation capabilities offered by the PoolParty Semantic Suite.